CRTC Unsolicited Telecommunications & Office Policy Compliance

Get clear guidance on your legal obligations and our office procedures for communicating with Canadians who have not reached out to you first.

Your legal obligations and responsibilities extend far beyond simply avoiding calls to those on the Do Not Call List.  

Even if you don’t engage in cold calling, CRTC Telemarketing Rules still impact you. From contacting referrals to using third-party marketing services, compliance is essential to avoid penalties and protect your business.

All agents and staff, both experienced and new, are required to attend to fulfill their annual training obligation under our Office Policy on the CRTC Unsolicited Telecommunications Rules.

This session will cover:
✅ CRTC Unsolicited Telecommunication Rules and how it applies to the Real Estate Industry:

·      Telemarketing Rules

·      The National Do Not Call List (DNCL) Rules

·      Our Office Internal Do Not Call List (Even if the person isn’t on the DNCL, if they ask you not to call them, they must be added to our Brokerage’s Internal DNC List)

·      Automatic Dialing Announcing Device (ADAD) Rules

✅ Calling Restrictions & Obligations (What you can and cannot do)

✅ Lead Generators and Referrals

✅ Record Keeping requirements under the Rules
✅ How to avoid liability and administrative monetary penalties
✅ Office procedures for RE/MAX Crossroads’ DNCL subscriptions access, Internal Do Not Call List & Contact list removal requests, Questions and Complaints